FAQ

Q: What payments do you accept? 
A: American Express, Discover, MasterCard, Visa, and Paypal

Q: What if there is a problem with my payment?
A: A customer service rep will contact you, or feel free to Contact Us directly!

Q: When does my Gift Card expire?
A: Gift Cards from Lyons Trading Co NEVER expire!

Q: What is the surcharge for my Gift Card?
A: There are NO surcharges for Lyons Trading Co Gift Cards!

Q: Will I be charged for sales tax?
A: Sales tax is charged for Minnesota residents only. It is 6.875%.

Q: Do you offer expedited shipping options?
A: Yes, of course!

Q: How long does it take to process my order?
A: We strive to process all orders within 24 hours and will typically ship any orders placed before 2:00 PM CT the same day. Express orders (Overnight and 2nd Day) placed before 2:00 PM CT are guaranteed to ship the same day. Orders placed over the weekend, or after 2:00 PM CT will typically ship the following business day.

Q: From where will my package be shipped? 
A: All orders ship from our headquarters in St. Paul, Minnesota.

Q: Will I receive tracking info on my order?
A: You will receive tracking details via email once your order has shipped.

Q: I want to return or exchange my item, what do I do?
A: Visit our Exchanges & Returns page for complete details.

Q: I have a question that isn't answered on this page, what do I do?
A: Visit our Contact Us page and select how you would like to get in touch with us (phone, email or live chat!) and one of our knowledgeable team members will be able to assist you!