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Easy exchange process
I ordered a jacket that I thought would fit; however, when I got it, it was huge. I thought that I would just deal with it because it was my fault. But then I never wore it again. So a while after I had the jacket, I decided to see if I could exchange it and sure enough, I was able to change it for a different size. No questions asked. As a matter of fact, they went ahead and sent me my second jacket before they ever got the other one back.