Click HERE to start your return
2100 International Parkway
North Canton, Ohio 44720
HOW DOES IT WORK?
Once your return is authorized, you'll receive step-by-step instructions along with a prepaid shipping label. There is a small flat shipping fee of $8.99 to return any unwanted items within the same order. The shipping fee will be deducted from your refund, however, additional charges may be applied for oversized/heavier items. If you think your return may be heavier than normal, contact customer support via chat or email to discuss. Refunds will be applied to the original form of payment upon receipt. We do not refund shipping fees if you choose to ship your unwanted items through your own preferred method. Returns on average take two to four weeks to process.
IS IT EASY TO RETURN ITEMS?
Returns are accepted within 30 days of receipt. All undergarments, mystery packs, and items marked final sale are ineligible for a return. All merchandise must be unworn and returned in the condition received with the original tags where applicable. Trying on items upon receipt does not violate this policy, however, items returned that are deemed unfit for resale are subject to a 15% unfit for a resale fee. This fee will be deducted from the original purchased amount upon receipt of the return.
WHAT IF I AM PAST MY 30 DAYS?
Orders outside of our 30 day return period will not be eligible for a refund. We offer a 30-day return window from the date of receipt and NOT the date of purchase to allow for more time.
If a return was processed within 30 days of receipt and has not been mailed, then please contact email@example.com to confirm the return is still eligible. However, we will deduct a 15% late fee from the purchase amount upon receipt of the return from the original payment method.
HOW SOON WILL I GET MY REFUND?
Returns on average take two to four weeks to process depending on transit times. Our returns department will refund the original payment method upon receipt of the return minus the $8.99 return shipping fee. It typically takes 1-3 business days for the credit to post to your account depending on the speed of your financial institution. If the product arrived damaged, or defective, or if the wrong item was sent, our returns department will refund the $8.99 return shipping fee to the original payment method after the item has been inspected.
You will receive an email notification once your return has been processed. Our returns department will refund the original payment method upon receipt of the return. Refunds typically take 1-3 business days to process depending on your financial institution.
WHAT ITEMS ARE RETURNABLE?
Items purchased in the last 30 days from the date of receipt.
WHAT ITEMS ARE NON-REFUNDABLE?
All undergarments, mystery packs, mystery items, surprise items, items marked final sale, free gifts, and promotional items with retail value are ineligible for a return.
CAN I EXCHANGE MY ITEM?
We do not currently offer online exchanges. If you would like to exchange a product, please return your item using our Returns process and place an new order through our website.